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Returns & Refund Policy

  • Returns & Replacements

    • Back Orders
    • Occasionally, we may be out of stock of one of your items. In such events, we shall endeavour to dispatch your order as soon as the item is back in stock. Should any item ordered be out of stock for longer than 30 days, we will contact you immediately and offer you a full refund for that item.

    • Incorrect Delivery of Goods
    • In the unlikely event of an incorrect delivery; please notify us as soon as is practicable, where possible within 2 working days.

    • Faulty goods
    • Notify us of faulty goods by email, fax or telephone, as soon as is practicable, where possible within 2 working days, with details of the problem.

  • Returns Policy

    If for any reason you are unhappy with your purchase you can return the product to us provided the product is unopened and in its original condition within 14 days from receiving the item (original delivery and return costs, whatever made by Sure-Direct will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of receiving your return. Please email sales@sureloc-direct.com to obtain a returns number which needs to be written on the outside of the parcel. Please enclose a note stating your shipment number and the reason for your return. Re-package the goods and send to the address below. Sure Adhesive Products Ltd, 10b Harrier Rd, Humber Bridge Ind Est, Barton Upon Humber, DN18 5RP. UK